Terms & Policy
Terms and Conditions
Welcome to Customer Helpline. By accessing or using our website and services,
you agree to comply with and be bound by the following terms and conditions.
1. Services
We provide repair, installation, maintenance, and support services for home
appliances and RO water purifiers through independent technicians and service professionals.
2. Independent Service Provider
Customer Helpline is an independent service provider and is not affiliated,
associated, authorized, endorsed by, or officially connected with any brand
unless explicitly stated.
3. Service Booking
Customers can book services through our website, phone support, or WhatsApp.
Service availability may vary depending on location and technician availability.
4. Pricing
Service charges, inspection charges, spare part costs, and repair charges
will be informed to the customer before service completion.
5. Warranty
Limited service warranty may be provided on selected repairs and replaced
spare parts. Warranty terms may vary depending on the service type.
6. Cancellation Policy
Customers may cancel or reschedule service requests before technician dispatch.
Cancellation after technician visit may attract inspection charges.
7. Refund Policy
Refunds, if applicable, are processed only in genuine cases such as duplicate
payment or non-availability of service. Refund approval is subject to verification.
8. Customer Responsibilities
Customers must provide accurate address, contact information, and proper
access to the service location.
9. Limitation of Liability
We are not responsible for pre-existing appliance issues, manufacturer defects,
indirect damages, or delays caused by external factors.
10. Website Usage
Users must not misuse this website, submit false information, or attempt
unauthorized access to the website systems.
11. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice.
Privacy Policy
Customer Helpline values customer privacy and is committed to protecting personal information.
1. Information We Collect
We may collect customer details such as name, phone number, address,
email address, and service request information.
2. How We Use Information
Customer information is used for service booking, technician assignment,
customer support, billing, communication, and improving our services.
3. Data Protection
We restrict access to customer data to authorized staff only and use reasonable
security measures to protect personal information.
4. Information Sharing
We do not sell or rent customer personal information to unauthorized third parties.
Information may only be shared with service personnel for service fulfillment purposes.
5. Cookies
Our website may use cookies and analytics tools to improve website performance
and customer experience.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible
for their content or privacy practices.
7. Customer Rights
Customers may contact us regarding updates or removal of their personal information.
8. Policy Updates
We may update this Privacy Policy periodically without prior notice.
Contact Information
Business Name: AQUASERVICE HELP
Email: aquaservice095@gmail.com
Website: https://www.customer-helpline.in/
Support: +91-9076485232
For any queries related to services, policies, or support,
customers can contact us through our website or customer support channels.
How can we help you?